Firefighters :: Gear Cleaning Solutions :: GCS :: NFPA 1851 Compliant Care and Maintenance

Electronic Survey

Customer Feedback Survey
Thank you for taking time to complete the following.

Customer Information

Please complete the following:

Department Name:

Date

YYYY

Referred by:

Name:

First

Last

Title:

Survey Guidelines

Please provide feedback to the following questions, as we are constantly searching for ways to consistently meet your requirements.

Customer Service

Please rate the following:

Was the driver courteous and attentive?

Fair

Good

Excellent

N/A

Employee Knowledge, were questions answered to
your satisfaction?

Fair

Good

Excellent

N/A

Are we responsive to your questions with company
knowledge and solutions?

Fair

Good

Excellent

N/A

Was your order shipped with a reasonable
turnaround time?

Fair

Good

Excellent

N/A

Were you informed at all times with any issues or
concerns?

Fair

Good

Excellent

N/A

Were your questions answered over the phone or
email to your satisfaction, and in a timely
manner?

Fair

Good

Excellent

N/A

WERE THERE ANY CUSTOMER SERVICE ISSUES?

Yes

If yes, please provide details in the comment box
at the end of this form.

Work Performance

Please rate the following:

Did the quality of work provided, meet your
expectations?

Fair

Good

Excellent

N/A

Did our shipping department package the gear so
that it arrived in good condition?

Fair

Good

Excellent

N/A

Did our cleaning process meet your expectations?

Fair

Good

Excellent

N/A

Was the quality of work consistent?

Fair

Good

Excellent

N/A

WERE THERE ANY WORK PERFORMANCE ISSUES?

Yes

If yes, please provide details in the comment box
at the end of this form.

Customer Value

Please rate the following:

Were repairs done based on your estimate and
request?

Yes

N/A

Do you feel that our services make it easier for
you to maintain compliance with NFPA 1851?

Yes

N/A

Did we meet your requirements as a valuable
customer, as well as firefighter?

Yes

N/A

Will you continue doing business with GCS?

Yes

N/A

Will you recommend GCS to other departments?

Yes

N/A

Comments or Suggestions:

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